Welcome to Royal Dhow Cruise. By using our website and booking our services, you agree to the following Terms of Service. Please read them carefully.
1. Booking and Payment
- All bookings made through royaldhowcruise.com are subject to availability and confirmation.
- Full or partial payment may be required at the time of booking. Payment methods accepted are detailed on the website.
- Prices are subject to change without prior notice but confirmed bookings will honor the agreed price.
- Any special offers or discounts are subject to terms and may have blackout dates.
2. Cancellation and Refunds
- Cancellations must be made according to the policy specified at the time of booking.
- Refund eligibility depends on the type of ticket purchased (refundable or non-refundable).
- No-shows or late arrivals may forfeit the booking without refund.
- Royal Dhow Cruise reserves the right to cancel or reschedule cruises due to weather conditions, safety concerns, or operational reasons. In such cases, a full refund or alternative date will be offered.
3. Services Provided
- Royal Dhow Cruise offers traditional dhow cruises on Dubai Creek, Dubai Marina, and Dubai Canal, including buffet dinners, live entertainment, and sightseeing.
- Cruise durations vary by package and are clearly stated at booking.
- We strive to provide a safe, comfortable, and enjoyable experience for all guests.
4. Guest Responsibilities
- Guests must arrive at the boarding point at least 15-30 minutes before the scheduled departure time.
- Passengers must follow all safety instructions provided by the crew.
- Royal Dhow Cruise is not responsible for personal belongings lost or damaged during the cruise.
- Children must be accompanied by an adult at all times.
5. Health and Safety
- Guests with medical conditions or special needs should inform us at the time of booking.
- Smoking is prohibited on board except in designated areas if any.
- Alcohol consumption is regulated and only available on certain cruises as per local laws.
6. Intellectual Property
- All content on royaldhowcruise.com, including text, images, logos, and videos, is owned by Royal Dhow Cruise or its partners and is protected by copyright laws.
- Unauthorized use of our content is prohibited.
7. Privacy Policy
- We collect and process personal data in accordance with our Privacy Policy, which is available on our website.
- By booking, you consent to the use of your data for reservation and communication purposes.
8. Limitation of Liability
- Royal Dhow Cruise is not liable for any indirect, incidental, or consequential damages arising from the use of our services.
- Our liability for direct damages is limited to the amount paid for the booking.
9. Governing Law
- These Terms of Service are governed by the laws of the United Arab Emirates.
- Any disputes will be subject to the exclusive jurisdiction of Dubai courts.
10. Contact Us
For questions or assistance regarding these terms or your booking, please contact us:
- Phone: +971 56 972 0396
- Email: info@royaldhowcruise.com
By using royaldhowcruise.com and booking with Royal Dhow Cruise, you acknowledge that you have read, understood, and agreed to these Terms of Service.
Royal Dhow Cruise – Experience Dubai’s waterways with luxury, culture, and comfort.