Welcome to Royal Dhow Cruise. By accessing and using our website and services, you agree to comply with the following Terms and Conditions. Please read them carefully before booking.
1. Booking and Confirmation
- All bookings are subject to availability and confirmation by Royal Dhow Cruise.
- Prices and offers are subject to change without prior notice unless a booking is confirmed.
- Full or partial payment may be required at the time of booking to secure your reservation.
- Confirmation will be sent via email or SMS once payment is processed.
2. Payment
- Payments can be made online via secure payment gateways or as specified during booking.
- Royal Dhow Cruise reserves the right to cancel bookings if payment is not received within the stipulated time.
- Any additional charges such as transfers or special requests must be paid separately.
3. Cancellation and Refund Policy
- Cancellations must be made in accordance with the policy stated at the time of booking.
- Refunds, if applicable, will be processed based on the cancellation timeframe and ticket type.
- No refunds will be issued for no-shows or late arrivals.
- Royal Dhow Cruise may cancel or reschedule cruises due to weather, safety, or operational reasons; in such cases, a full refund or rescheduling option will be offered.
4. Cruise Experience
- Cruise duration, itinerary, and inclusions are as described in the booking details.
- Guests should arrive at the boarding point at least 15-30 minutes before departure.
- Royal Dhow Cruise provides air-conditioned lower decks and open upper decks for comfort.
- Live entertainment and buffet menus may vary without prior notice.
5. Guest Conduct and Safety
- Guests must follow all safety instructions from the crew and staff.
- Smoking is prohibited onboard except in designated areas, if any.
- Consumption of alcohol is regulated and only permitted where legally allowed.
- Royal Dhow Cruise is not responsible for loss or damage of personal belongings.
- Children must be accompanied by an adult at all times.
6. Liability
- Royal Dhow Cruise is not liable for any indirect, incidental, or consequential damages related to the use of its services.
- Our maximum liability is limited to the amount paid for the cruise booking.
- We do not accept responsibility for delays or cancellations caused by circumstances beyond our control.
7. Intellectual Property
- All content on royaldhowcruise.com, including images, text, logos, and videos, is owned by Royal Dhow Cruise or its partners.
- Unauthorized use or reproduction of website content is prohibited.
8. Privacy
- Personal data collected during booking is handled according to our Privacy Policy.
- By booking, you consent to the use of your data for communication and service delivery purposes.
9. Governing Law and Jurisdiction
- These Terms and Conditions are governed by the laws of the United Arab Emirates.
- Any disputes arising will be subject to the exclusive jurisdiction of the courts in Dubai.
10. Contact Information
For any questions or support, please contact us:
- Phone: +971 56 972 0396
- Email: info@royaldhowcruise.com
By using our website and services, you confirm that you have read, understood, and agreed to these Terms and Conditions.
Royal Dhow Cruise – Your gateway to luxury and culture on Dubai’s waterways.