At Royal Dhow Cruise, your satisfaction and trust are important to us. We follow UAE consumer protection regulations and ensure transparency in our refund and cancellation process. This Return & Refund Policy applies to all bookings made through our official website or customer support channels.
1. Booking & Payment Terms
- All reservations require a 30% advance payment to secure your seats.
- The remaining 70% payment is due upon boarding at the cruise location.
- Payments can be made securely via approved local payment methods or by bank transfer, as advised by our team.
2. Cancellation & Refund Policy
We understand that plans can change. Below is our fair and transparent cancellation policy:
Customer-Initiated Cancellations
- More than 48 hours before departure: Full refund of advance payment.
- 24–48 hours before departure: 50% refund of advance payment.
- Less than 24 hours before departure or No-show: Advance payment is non-refundable.
Refund Processing Time
- Approved refunds will be processed within 5–7 business days.
- Refunds are returned via the same method used for the original payment.
3. Rescheduling Policy
- One-time free rescheduling is allowed 24 hours or more before the cruise, subject to availability.
- Rescheduling requests made less than 24 hours before the cruise will be treated under our standard cancellation terms.
4. Cruise Cancellations by the Company
In rare cases, due to weather, technical issues, or government regulations, we may cancel or delay a cruise. In such cases:
- You will be notified promptly.
- You will be offered a full refund or the option to reschedule without penalty.
5. Compliance with UAE Laws
We operate in accordance with Dubai Tourism and UAE Consumer Protection Laws.
If you have any concerns, you may also reach out to the Dubai Department of Economy & Tourism (DET) for further guidance.
6. Contact Information
For cancellations, refunds, or rescheduling, please contact us directly:
📞 Phone / WhatsApp: +971 56 972 0396
📧 Email: info@royaldhowcruise.com